FAQ

How much is shipping?

Shipping rate in within Canada is free for all paper artworks. Canvas pieces will be ship once a shipping quote has been created and paid for. USA shipping is $35 (CAD) for paper artworks and a quote is to be estimated for canvas. 

Can I view the artwork in person?

Yes, I offer private appointments to view larger pieces. I can arrange facetime or in person in a Toronto studio. Please note, I do not own a studio in Toronto, I will be covering the cost of renting a place. Therefore, the in person appointment is only available if you wish to purchase pieces $600 and up. 

Do you offer pick up? 

Please note, I do not own a store or gallery, all orders must be placed online. If you wish to pick up an order, location is Campbellford, Ontario.

How long does my order take to ship?

Orders are usually ship within 2-4 business days. During the holiday season it might take me a little longer to complete orders but I do my best to ship out all orders as soon as possible.

Do you offer international shipping? 

Yes! I ship worldwide. Please inquiry a shipping quote prior purchase. 

How do you ship your art and pottery?

Paintings are either ship in shipping tubes or strong flat-mailers. For my pottery, I use recyclable boxes and biodegradable packing peanuts.

How long will it take for my order to arrive?

Once your order has been shipped. You will receive a tracking number. It takes between 4-7 business days for the order to arrive. During the holiday season you might notice a small delay in orders.

What is your return policy? 

All sales are final. If your painting or pottery piece arrives damaged/broken please contact me right away with photos of damage to discuss your options.

Can't find your answer? 

Email me at hello@desireemartinez.ca