FAQ

How much is shipping?

Free Canada wide shipping via UPS and Purolator for all paper artworks. Canvas pieces $600+ ship free. There is a $25 flat fee for any canvas piece under $600.

For USA shipping is very limited due to the current restrictions. Please email to discuss options.

All other country please email for shipping quote.

Can I view the artwork in person?

Yes, I offer private appointments to view larger pieces. I can arrange Facetime or in person in a Toronto cafe.

Do you offer pick up? 

Please note, I do not own a store or gallery, all orders must be placed online. If you wish to pick up an order, location is Campbellford, Ontario.

How long does my order take to ship?

Orders are usually ship within 2-4 business days. During the holiday season it might take me a little longer to complete orders but I do my best to ship out all orders as soon as possible.

Do you offer international shipping? 

Yes! I ship worldwide. Please inquiry a shipping quote prior purchase. 

How do you ship your art and pottery?

Paintings are either ship in shipping tubes or strong flat-mailers. For my pottery, I use recyclable boxes and biodegradable packing peanuts.

How long will it take for my order to arrive?

Once your order has been shipped. You will receive a tracking number. It takes between 4-7 business days for the order to arrive. During the holiday season you might notice a small delay in orders.

What is your return policy? 

All sales are final. If your painting or pottery piece arrives damaged/broken please contact me right away with photos of damage to discuss your options.

Can't find your answer? 

Email me at hello@desireemartinez.ca