Shipping policy
Duties & Taxes
Original paintings shipped outside of Canada may be subject to import duties or taxes (including VAT) once the artwork reaches your destination country. These charges are determined by your local customs authority and are the responsibility of the collector.
However, in most cases, collectors do not pay additional tariffs on original paintings, as fine art is often exempt from import duties.
If you have any questions about possible fees in your country, please feel free to contact me before purchasing. hello@desireemartinez.ca
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Processing & Order Tracking
Once your order has been placed, please allow 3–5 business days for your artwork or ceramic to be carefully prepared and packaged for shipment.
When your order ships, you will receive a confirmation email with a tracking number, allowing you to follow the progress of your delivery.
If you have any questions about your order at any time, you are always welcome to reach out.
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Shipping Fees Artworks
Most artworks include complimentary shipping within Canada.
Oversized artworks may require an additional shipping fee due to special packaging or courier requirements. If applicable, this will be clearly noted in the artwork description and invoiced separately after purchase.
For collectors in the United States, shipping is offered at a flat rate depending on the artwork size. Fees typically range from $40 to $180 USD.
Shipping Fees Ceramics
Ceramics may be subject to import duties, taxes or courier customs clearance fees. These charges vary by destination and shipment and are not included in the total price or shipping fee. Any applicable charges are the responsibility of the buyer. Shipping fee is calculated at checkout and ranges from $25-$40USD
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Packaging & Care
All artworks and ceramics are carefully packaged using protective materials to ensure they arrive safely. Every piece is handled with care and shipped securely.
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Damaged Packages
If your artwork or ceramic arrives damaged (which is very rare), please contact me within 48 hours of delivery with photos of the packaging and artwork so I can assist you right away.